Warranty

WARRANTY

Every Xaelora piece is backed by a 90-day warranty from the date of purchase, covering manufacturing faults and material defects. This warranty does not cover general wear and tear, damage, or mishandling.

If our team confirms a fault upon assessment, we’ll offer a repair or replacement. Please note that normal wear including tarnishing, fading on plated pieces, chain breakage, and bending of softer metals such as 925 Sterling Silver is not classified as a manufacturing fault. Jewellery is delicate and should be cared for as described in the jewellery care guide.

If you return an item and it’s found not to be faulty upon inspection, return shipping costs will be your responsibility.

This warranty does not cover lost gemstones or jewellery, breakage, scratches, or natural changes in appearance over time. If damage appears to result from mishandling, we reserve the right to decline the claim. Loose-fitting or improperly closing earrings are not considered a manufacturing fault and can typically be adjusted using our jewellery care guide.

After the 90-day warranty period, repairs incur a fee, with return shipping covered by the customer. Items outside the warranty period may not be eligible for repair or replacement.

We’re unable to offer refunds or exchanges for allergic reactions. if you have metal sensitivities, please review product details carefully before purchasing.

Proof of purchase is required for all warranty claims.