Terms of Service

Effective Date: 17/06/2026

Overview

Welcome to Xaelora. This website is operated by registered company Xaelora Limited. Throughout these Terms, "we", "us", and "our" refer to Xaelora. By accessing our website or placing an order with us, you agree to be bound by the following Terms of Service, including all policies linked or referenced on our site.

If you do not agree to these Terms, please do not access our website or use our services.

Eligibility Terms

By using this Site, you confirm that:

You are of legal age, or using the Site under the supervision of a parent or legal guardian.You have the legal capacity to enter into binding agreements.

Use of the Website

You agree to use this Site only for lawful purposes. You must not:

Use the Site for fraudulent, harmful, or illegal activity. Attempt to gain unauthorized access to systems or data. Disrupt or interfere with the Site’s operation or security. Use automated systems (bots, scrapers) without permission. We reserve the right to suspend or restrict service and access to anyone at any time if the misuse identified.

Products, Pricing & Availability

All products, descriptions, and prices are subject to change without notice. We do not guarantee product availability at all times. That product descriptions or colours will be error-free or identical to real items (variations may occur due to screen display differences).

We reserve the right to:

Limit quantities. Discontinue products at any time. Refuse or cancel orders where necessary.

Orders and Payments

If you make a purchase through our Site:

You agree to provide accurate and complete information. Orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our discretion

Payments must be completed using approved payment methods at checkout.

Shipping and Delivery

Delivery timeframes provided are estimates only and may vary. We are not responsible for delays caused by:

  • Courier services.
  • Customs clearance.
  • External and Natural events beyond our control.

Returns and Refunds

Any return or refund rights will be governed by our Returns Policy. Nothing in these Terms excludes your rights under the New Zealand Consumer Guarantees Act where applicable. By purchasing from Xaelora, you agree to our store policies, including:

  • Returns Policy — conditions and timeframes for refunds, exchanges, and store credit.
  • Warranty Policy — coverage for manufacturing faults and applicable time limitations.
  • Shipping Policy — fees, estimated timeframes, and responsibilities for international shipments.

Lost & Stolen Parcels

Once your order has been dispatched and tracking provided, Xaelora is not liable for parcels that are lost, stolen, or delayed by the courier. Please contact the courier directly with your tracking number if your parcel is missing. We're happy to assist where we can.

Intellectual Property

All content on this Site, including but not limited to:

  • Branding
  • Logos
  • Designs
  • Text
  • Images
  • Product content

is owned by and licensed to Xaelora and is protected by intellectual property laws. You may not reproduce, distribute, or exploit any content without written permission.

Promotions & Discount Codes

Discount codes cannot be applied to previous orders or combined with other offers unless explicitly stated. All promotions, including gifts with purchase and giveaways, are subject to availability and may be amended or withdrawn at any time without notice.

Allergy Disclaimer

While many of our pieces are labelled as hypoallergenic materials, individual skin sensitivities vary. Xaelora is not liable for allergic reactions. If you have known metal sensitivities, we encourage you to review product descriptions carefully or contact us before purchasing.

Third-Party Links and Services

The Site may contain links to third-party websites or services. We do not control or endorse these third parties and are not responsible for:

  • Their content
  • Their policies
  • Any loss or damage arising from their use

*Use of third-party sites is at your own risk.

Advertising and External Content

We may display advertisements or promotional content from third parties. We do not guarantee the accuracy, reliability, or quality of any third-party advertisements and are not responsible for any transactions or interactions you have with third-party providers.

User Submission

Any content you submit to us including reviews, messages, or competition entries — may be used by Xaelora without compensation. We reserve the right to remove any content we deem inappropriate.

Marketing Communications

By submitting your email address or phone number at checkout or elsewhere on our site, you consent to receiving the marketing communications from Xaelora. You may unsubscribe at any time via the link provided in any message or email.

Errors & Omissions

Information on our site may occasionally contain errors or become outdated. We reserve the right to correct, update, or cancel orders arising from such errors without prior notice.

Privacy

Your use of this Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Limitation of Liability

To the maximum extent permitted by New Zealand law, Xaelora shall not be liable for any:

  • indirect or consequential loss
  • loss of profits
  • loss of data
  • business interruption
  • damages arising from use or inability to use the Site

Nothing in these Terms limits your rights under the Consumer Guarantees Act or other applicable New Zealand law.

Indemnity

You agree to indemnify Xaelora and its team against any claims or legal action arising from your breach of these Terms or any related policies.

Changes to Terms

We may update these Terms from time to time. Changes will take effect once posted on the Site. Continued use of the Site means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of New Zealand.

Updates to These Terms

We may update these Terms from time to time. Changes take effect upon posting. Continued use of our site constitutes acceptance of any revised Terms.

Contact Us

If you have any questions about these Terms, you can contact us at: support@xaelora.com