Track Your Order

How can I track my order once it’s been shipped?

Once your order has been dispatched, you’ll receive a tracking link via email. Use this link to follow your order’s journey and stay updated on its delivery progress.

Please note that delivery timeframes are estimates and may vary due to circumstances outside of XAELORA’s control, including courier delays or customs processing.

What if my order shows as delivered, but I haven’t received it?

If your order is marked as delivered but you haven’t received it, we recommend checking around your delivery address and with anyone who may have accepted the package on your behalf.

If you’re still unable to locate your order, please contact the XAELORA Customer Care team through our Contact Form, and we’ll be happy to assist.